Shipping policy
🚚 Delivery / Pick Up Information
Do you offer delivery? How much does it cost?
Delivery is available to Queensland, New South Wales, Victoria, ACT & South Australia (some SA postcodes are not eligible for delivery, please see below for exclusions).
Shipping fees are calculated at checkout based on your location and the size/weight of your order. Please note that for some oversized or heavy products, these are only available for warehouse pick up from our warehouse in Crestmead Queensland.
Individual product pages will advise on available delivery area's for that product. Products with restricted delivery zones are listed below for quick reference.
⚠ The following South Australia postcodes are not eligible for delivery:
5220, 5221, 5222, 5223, 5373, 5432, 5433, 5434, 5440, 5480, 5481, 5482, 5483, 5485, 5490, 5493, 5495, 5501, 5521, 5522, 5523, 5540, 5550, 5552, 5554, 5555, 5556, 5558, 5560, 5570, 5571, 5572, 5573, 5575, 5576, 5577, 5580, 5581, 5582, 5583, 5600, 5601, 5602, 5603, 5604, 5605, 5606, 5607, 5608, 5609, 5611, 5630, 5631, 5632, 5633, 5640, 5641, 5642, 5650, 5651, 5652, 5653, 5654, 5655, 5660, 5661, 5670, 5671, 5680, 5690, 5700, 5701, 5710, 5713, 5715, 5717, 5719, 5720, 5722, 5723, 5724, 5725, 5730, 5731, 5732, 5733, 5734.
Outdoor Delivery Availability — South East Queensland Only
Due to current delivery arrangements, our Santorini, Mykonos, Milos, Rhodes, Ios, Paxos, Samos and Ikaria ranges are only able to be delivered to selected postcodes within Southeast Queensland (SEQ).
Please check your postcode against the list below before placing your order.
Eligible delivery postcodes:
4000, 4001, 4005, 4006, 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4014, 4017, 4018, 4019, 4020, 4021, 4022, 4030, 4031, 4032, 4034, 4035, 4036, 4037, 4051, 4053, 4054, 4055, 4059, 4060, 4061, 4064, 4065, 4066, 4067, 4068, 4069, 4070, 4072, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4114, 4115, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4124, 4125, 4127, 4128, 4129, 4130, 4131, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4179, 4205, 4207, 4208, 4209, 4210, 4214, 4215, 4217, 4218, 4219, 4220, 4221, 4222, 4223, 4226, 4227, 4270, 4271, 4272, 4280, 4300, 4301, 4303, 4304, 4305, 4306.
📦 Free pickup from our warehouse is available for these ranges, with no postcode restrictions — a great option if you're outside our delivery area or would simply prefer to collect.
Important: If an order is placed for delivery to a postcode outside this list, the order will be cancelled.
Not sure if your postcode is covered, or have any other questions about delivery?
Please contact our office directly and we'll be happy to help — 07 3804 1692 / info@biglot.com.au
⚠ Pickup Only / Warehouse Collection Only
The Skyros range is available for warehouse pickup only — delivery is not offered for this product.
Have questions about pickup? Contact our office on 07 3804 1692 or info@biglot.com.au and we'll be happy to help.
How long will it take to receive my order?
All orders are dispatched from our warehouse within 2 business days of being placed. Delivery timeframes vary depending on your location — standard metro areas typically receive orders within 3–12 business days, while regional locations may require additional time once the order has been dispatched.
Please note that delivery times may be extended during peak periods such as Public Holidays, EOFY, Black Friday, and Boxing Day, when courier networks experience higher volumes.
Am I able to pick up my order in person?
Yes, you can choose to pick up you order in person from our warehouse in Crestmead Queensland. Please select the pickup option during checkout and we will let you know when your order is available for collection.
Can I track my delivery?
Absolutely! Once your order has been booked with the courier, you’ll receive a tracking number so you can monitor your delivery as it progresses through the network.
All Deliveries are completed with Authority to Leave (ATL).
We recommend adding a safe drop‑off location in your delivery notes at checkout so the courier can leave your items securely if you’re not home.
What should I do if my order arrives damaged or incomplete?
If your order arrives damaged or incomplete, please contact our support team as soon as possible and include photos of the item and packaging. This helps us investigate the issue quickly and determine the most appropriate solution.
Once we’ve reviewed the details, our team will work with you to resolve the matter promptly.