Refund policy
📦 Returns & Refunds:
Are Clearance & Ex-Display items eligible for return?
Clearance & Ex-Display items are considered final sale and are not eligible for return unless they arrive damaged or faulty.
What happens if I change my mind?
If you change your mind, you may request a cancellation or return within 7 days of purchase. Please note that all refunds will be issued minus shipping costs and any fees incurred by Big Lot Pty Ltd.
A Change of Mind Return Fee will apply to cover administrative, handling and restocking costs. This fee is deducted from your refund amount. All shipping costs are non‑refundable.
This applies to orders that have not yet been dispatched, and orders that have already been delivered, provided the item meets the eligibility criteria below.
To be eligible for a return, the product must meet the following conditions.
o It is in its original unassembled condition.
o The original packaging is intact.
o The product has not been used or damaged in any way.
Important to note:
The customer is responsible for all return shipping costs, as well as any additional fees related to returning the product to the Big Lot warehouse. The original shipping cost is non‑refundable. The Change of Mind Return Fee applies to all Change of Mind cancellations, including orders that have not yet been dispatched.
Clearance and Ex-display items are not eligible for Change of Mind returns.
The following products cannot be returned due to a change of mind:
Mattresses
Gift Cards
Items for commercial or non‑domestic use
Items assembled or installed by Big Lot or our contractors upon delivery
Clearance and Ex-Display items
Can I exchange my purchase?
Unfortunately, we do not offer exchanges. If you wish to exchange an item, please return it in accordance with our Change of Mind policy and place a new order for the desired item.
What is my product is damaged in transit?
While we take great care to ensure safe delivery, occasionally items may be damaged during transit. If your product arrives with visible or significant damage to the packaging or the item itself, please:
1. Take clear photos or a video showing the damage to the packaging before opening.
If the product has also been affected, please include photos of the damage to the item.
2. Contact us immediately with your order details and the images.
Once we receive this information, our team will investigate the issue and work with you to provide an appropriate solution as quickly as possible.
What if there is a fault with my product?
In the rare event that a manufacturing fault occurs, our team will work with you to provide an appropriate solution. This may include troubleshooting support, replacement parts, or other remedies depending on the nature of the issue.
To help us assess the fault, please contact us as soon as you notice the problem and provide the following details:
1. Your order number.
2. The name of the faulty product
3. A description of the fault including images
Once we receive this information, we’ll review the issue promptly and work to resolve it as quickly as possible.