Frequently Asked Questions

 

🛋️ Ordering & Payment:

 

  • How do I place an order?
    You can place an order directly through our website by adding items to your cart and following the checkout process. If you need assistance, our team is happy to help!

 

  • What payment methods do you accept?
    We accept major credit and debit cards.

 

  • Can I modify or cancel my order after placing it?
    Regrettably, once an order is placed, modifications or cancellations cannot be accommodated. We kindly ask that you verify all information entered at checkout to ensure its accuracy before placing your order

 

  • Is my payment information secure?
    Absolutely! We use secure encryption technology to protect your personal and payment information.

 

 

🚚 Delivery / Pick Up Information 

 

  • Do you offer delivery? How much does it cost?
    Yes, we offer delivery to selected areas. For a full list of postcodes we deliver to, please refer to the section below. Shipping costs are calculated based on your location and the size of your order.

 

  • How long will it take to receive my order?
    All orders will be dispatched from our warehouse within 24 to 72 hours from the order being placed. Delivery times vary based on location and product availability. Standard delivery typically takes between 3–10 business days, while more regional locations may take longer.

    Please note that we may expect delays during peak periods such as Public Holidays, EOFY, Black Friday & Boxing Day. 

 

  • Am I able to pick up my order in person?
    Yes, you can choose to pick up you order in person from our warehouse in Crestmead Queensland. Please select the pickup option during checkout and we will let you know when your order is available for collection. 

 

  • Can I track my delivery?
    Absolutely! Once your order is dispatched, you’ll receive a tracking number to monitor your delivery status.

 

  • What should I do if my order arrives damaged or incomplete?
    If your order arrives damaged or incomplete, please contact our support team immediately with photos of the item and packaging. We’ll arrange a replacement or refund as quickly as possible.

  

Please refer to the below lists for our current delivery areas. 

 

QLD Zone 1
4000, 4005, 4006, 4007, 4008, 4009, 4010, 4011, 4012, 4013, 4014, 4030, 4031, 4032, 4051, 4055, 4059, 4060, 4064, 4065, 4066, 4067, 4068, 4069, 4073, 4074, 4075, 4076, 4077, 4078, 4101, 4102, 4103, 4104, 4105, 4106, 4107, 4108, 4109, 4110, 4111, 4112, 4113, 4114, 4115, 4116, 4117, 4118, 4119, 4120, 4121, 4122, 4123, 4124, 4125, 4127, 4128, 4129, 4130, 4131, 4132, 4133, 4151, 4152, 4153, 4154, 4155, 4156, 4157, 4158, 4159, 4160, 4161, 4163, 4164, 4165, 4169, 4170, 4171, 4172, 4173, 4174, 4178, 4179, 4205, 4207, 4208, 4209, 4210, 4270, 4271, 4272, 4280, 4300, 4301, 4303, 4304, 4305

 

QLD Zone 2
4017, 4018, 4019, 4020, 4021, 4022, 4029, 4034, 4035, 4036, 4037, 4053, 4054, 4061, 4070, 4072, 4211, 4212, 4213, 4214, 4215, 4216, 4217, 4218, 4219, 4220, 4221, 4222, 4223, 4224, 4225, 4226, 4227, 4228, 4229, 4230, 4306, 4454, 4500, 4501, 4502, 4503, 4504, 4505, 4506, 4508, 4509, 4510, 4511, 4512, 4513, 4514, 4516, 4517, 4518, 4519, 4550, 4551, 4552, 4553, 4554, 4555, 4556, 4557, 4558, 4559, 4560, 4561, 4562, 4563, 4564, 4567, 4568, 4569, 4571, 4573, 4574, 4575

 

NSW Zone 1
1225, 1640, 2000, 2001, 2002, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026, 2027, 2028, 2029, 2030, 2031, 2032, 2033, 2034, 2035, 2036, 2037, 2038, 2039, 2040, 2041, 2042, 2043, 2044, 2045, 2046, 2047, 2048, 2049, 2050, 2055, 2057, 2060, 2061, 2062, 2063, 2064, 2065, 2066, 2067, 2068, 2069, 2070, 2071, 2072, 2073, 2074, 2075, 2076, 2077, 2079, 2080, 2085, 2086, 2087, 2088, 2089, 2090, 2092, 2093, 2094, 2095, 2096, 2097, 2099, 2100, 2101, 2102, 2109, 2110, 2111, 2112, 2113, 2114, 2115, 2116, 2117, 2118, 2119, 2120, 2121, 2122, 2125, 2127, 2128, 2129, 2130, 2131, 2132, 2133, 2134, 2135, 2136, 2137, 2138, 2140, 2141, 2142, 2143, 2144, 2145, 2146, 2147, 2148, 2150, 2151, 2152, 2153, 2154, 2155, 2160, 2161, 2162, 2163, 2164, 2164, 2166, 2167, 2168, 2170, 2171, 2172, 2173, 2174, 2175, 2176, 2177, 2178, 2179, 2190, 2191, 2192, 2193, 2194, 2195, 2196, 2197, 2198, 2199, 2200, 2203, 2204, 2205, 2206, 2207, 2208, 2209, 2210, 2211, 2212, 2013, 2214, 2216, 2217, 2218, 2219, 2220, 2221, 2222, 2223, 2224, 2225, 2226, 2227, 2228, 2229, 2230, 2231, 2232, 2233, 2234, 2485, 2486, 2555, 2556, 2557, 2558, 2559, 2560, 2564, 2565, 2566, 2567, 2570, 2747, 2748, 2749, 2750, 2753, 2756, 2759, 2760, 2761, 2762, 2763, 2765, 2766, 2767, 2768, 2769, 2770

 

VIC Zone 1
3000, 3001, 3002, 3003, 3004, 3005, 3006, 3008, 3010, 3011, 3012, 3013, 3015, 3016, 3018, 3019, 3020, 3021, 3022, 3023, 3025, 3026, 3027, 3028, 3029, 3030, 3031, 3032, 3033, 3034, 3036, 3037, 3038, 3039, 3040, 3041, 3042, 3043, 3044, 3045, 3046, 3047, 3048, 3049, 3050, 3051, 3052, 3053, 3054, 3055, 3056, 3057, 3058, 3059, 3060, 3061, 3062, 3063, 3064, 3065, 3066, 3067, 3068, 3070, 3071, 3072, 3073, 3074, 3075, 3076, 3078, 3079, 3081, 3082, 3083, 3084, 3085, 3086, 3087, 3088, 3089, 3090, 3091, 3093, 3094, 3095, 3096, 3097, 3101, 3102, 3103, 3104, 3105, 3106, 3107, 3108, 3109, 3111, 3113, 3114, 3115, 3116, 3121, 3122, 3123, 3124, 3125, 3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3136, 3137, 3138, 3140, 3141, 3142, 3143, 3144, 3145, 3146, 3147, 3148, 3149, 3150, 3151, 3152, 3153, 3154, 3155, 3156, 3158, 3159, 3160, 3161, 3162, 3163, 3165, 3166, 3167, 3168, 3169, 3170, 3171, 3172, 3173, 3174, 3175, 3177, 3178, 3179, 3180, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3189, 3190, 3191, 3192, 3193, 3194, 3195, 3196, 3197, 3198, 3201, 3202, 3204, 3205, 3206, 3207, 3750, 3751, 3752, 3753, 3754, 3755, 3765, 3770, 3785, 3786, 3787, 3789, 3791, 3792, 3796, 3800, 3802, 3803, 3804, 3805, 3806, 3807, 3910, 3911, 3975, 3976, 3977

 

 

 

📦 Returns & Refunds:

 

  • Are sale items eligible for return?
    Sale items are typically final sale and cannot be returned unless they arrive damaged or faulty.

 

  •  What happens if I change my mind?

    If you change your mind, you may return the product within 7 days of purchase for a refund. Please note that the refund will be minus any shipping costs or fees incurred by Big Lot Pty Ltd.

    To be eligible for a return, the product must meet the following conditions:

    o    It is in its original unassembled condition.

    o    The original packaging is intact.

    o    The product has not been used or damaged in any way.

    Important to note:

    o    The customer is responsible for all return shipping costs, as well as any additional fees related to returning the product to the Big Lot warehouse.

    o    The original shipping cost is non-refundable.


  • Can I exchange my purchase?
    Unfortunately, we do not offer exchanges. If you wish to exchange an item, please return it in accordance with our Change of Mind policy and place a new order for the desired item.

 

  • What if my product is damaged in transit?

          While we strive to ensure safe delivery, occasionally items may be damaged during transit. If your product arrives with visible and significant damage to the packaging or the product itself, please:

    1.      Take clear photos or a video showing the damage.

    2.      Refuse to accept the delivery.

    3.      Contact us immediately with the relevant details.

    We will assist you in resolving the issue as quickly as possible

 

  • What if there is a fault with my product?
    In the rare event that a manufacturing fault occurs, we will gladly process a full refund for the item, including the original postage charges. To initiate the return process, please contact us as soon as you discover the fault. 

          Kindly provide the following information:

    1.      Your order number.

    2.      The name of the faulty product

    3.      A description of the fault (including images, if possible)

    We will work quickly to resolve the issue once we receive the required details.

 

📐 Product Information:

 

  • Where can I find dimensions and materials for each product?
    Each product page includes detailed dimensions, materials, and care instructions. Contact our team if you need further information.

 

  • Do the products require assembly?
    Yes, our furniture requires assembly. Each product page will specify whether assembly is needed, and we include clear instructions with every order.

 

  • How do I care for my furniture?
    Care instructions are included with every product. You can also find cleaning and maintenance tips on each product page.

 

 

💬 Support & Assistance:

 

  • How can I contact customer support?
    Our support team is available via phone, email, and live chat during business hours. Please complete the below form and one of our team members will be in touch.

 

  • Can I visit your showroom?
    Our showroom is currently under construction! We will let you know as soon as it is open and ready for you to visit.

 

 

⭐ Other Common Questions:

 

  • Are your products covered by a warranty?
    Yes, we offer a 12 month warranty on all products, covering manufacturing defects and structural integrity.

 

  • Do you have a loyalty program or offer discounts?
    We love rewarding our customers! Sign up for our newsletter to access exclusive deals, discounts, and early access to new collections.

 

  • How do I know if a piece will fit through my doorways or stairs?
    We provide detailed product dimensions to help you measure your space. Still unsure? Contact us, and we’ll help you double-check everything.

 

  • What should I do if I receive the wrong item?
    If you receive the wrong item, contact us immediately with your order number, and we’ll arrange a replacement as quickly as possible.

 

Still have questions? No worries, just reach out to us!

We'll get back to you as soon as we can!